At Kafas Xpress Gas, we value customer privacy and are committed to keeping your personal information secure. This privacy policy outlines how we manage and safeguard your personal information on Kafas Xpress Gas.
- Collecting Personal Information
We collect your personal information to facilitate product orders, recommendations, and delivery. This information includes details provided by you and, with your consent, information obtained from other parties. We collect this information through lawful and fair means, ensuring it is not unreasonably intrusive.
The personal information we collect may include your name, address, contact details, and other information necessary for conducting our business.
- Use and Disclosure of Personal Information
We use and disclose your personal information to provide you with requested goods or services and to carry out our business as gas suppliers. We respect your privacy and will not disclose your information unless:
a. The disclosure is required or authorized by law.
b. You have provided consent for us to disclose your information.
c. The disclosure is related to the primary purpose of collecting the information and is reasonably expected.
We may also use your personal information to provide you with information about other products and services offered by us. If you do not wish to receive promotional materials, please contact our customer service team or email us at info@kafasxpressgas.com, and we will respect your request.
- Quality of Information
We take reasonable steps to ensure the accuracy, completeness, and currency of the personal information we collect, use, or disclose.
- Storing and Securing Personal Information
We are committed to maintaining the confidentiality and security of your personal information. We take reasonable precautions to protect it from misuse, loss, unauthorized use, alteration, or disclosure.
Your personal information may be stored electronically (on our computer system) or in hard-copy form. We employ safety and security measures such as firewalls, anti-virus software, email filters, passwords, and other necessary measures to protect both electronic and hard-copy information.
- Account Deletion/Disposal of Personal Information
We will take reasonable steps to securely dispose of or permanently de-identify any personal information we no longer require. To request the deletion of your account please contact us by email at info@kafasxpressgas.com or visit our contact us page.
- Openness
This Privacy Policy provides a broad overview of how we handle your personal information and protect your privacy. For further details, you may request additional information from our Privacy Officer.
We may revise our privacy policy from time to time in compliance with Nigerian Privacy Policy Laws. Any changes will be posted on our website in the “Privacy Policy” section.
- Access to Personal Information
In most cases, you have the right to access the personal information we hold about you. Requests for access should be directed to our Privacy Officer using the “Contact us” section on our website. We will respond to access requests promptly, but some requests may require additional time or incur a fee for retrieval.
There are circumstances where we may refuse access to personal information, such as when it is subject to legal privilege, affects others’ privacy unreasonably, or interferes with ongoing investigations or legal proceedings. We will provide reasons for any refusal.
- Correcting Personal Information
Upon your request, we will amend any inaccurate, incomplete, or outdated personal information we hold about you. If we disagree with your view, we will take reasonable steps to associate a statement with the disputed record that reflects your contrary view.
- Identifiers
We will not use any personal identifiers issued by a government agency.
- Anonymity
To provide you with goods or services, it is necessary for us to identify you. Therefore, we cannot offer anonymity in the course of our business.
- Transborder (Overseas) Data Flows
As part of our normal business operations, we do not typically transfer personal information overseas. However, if the need arises, any such transfer will comply with the strict requirements outlined in the Nigerian Data Policy Laws.
- Sensitive Information
We will only collect sensitive information if you provide consent or if other requirements under the Nigerian Data Policy Laws are met.
- Breach of Privacy or Further Information
If you have concerns about the way we handle your personal information or suspect a breach of privacy, please contact us by email at info@kafasxpressgas.com or visit our contact us page. Our privacy officers will review your complaint, conduct internal inquiries, and respond to you in writing within 5 business days. If your complaint is justified, we will take immediate action to rectify the issue.
- Changes to Our Privacy Policy
For further information about our privacy policy or terms of service, you can contact us by emailing info@kafasxpressgass.com.
We appreciate your trust in Kafas Xpress Gas, and we are dedicated to protecting your privacy and ensuring the security of your personal information.
